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Your 299f account wallet handles deposits and withdrawals through Nagad and Upay — open the banking section after login to see the payment options, current balance and transaction history available to your account. Access depends on your local law and eligible region.
Adding funds starts inside your signed-in account area. We route deposits through Nagad and Upay — both are available in the payment selector once you open the deposit counter. Choose the wallet that matches your registered number, enter the amount shown within the field limits on screen, and confirm the transfer from your wallet app. Your account balance updates once the transaction clears on our end. If the deposit counter shows a different set of options or a field you do not recognise, follow the instructions displayed there — those reflect the current configuration for your account tier and region. Do not close the page mid-transfer; wait for the confirmation screen before navigating away.
Log in and tap the banking icon in your account menu. Select Deposit to open the payment counter where Nagad and Upay appear as options.
Pick Nagad or Upay from the list. The counter shows the account number or QR code to send from your wallet app — match it exactly.
Type the amount within the minimum and maximum shown on screen. Do not enter an amount outside those field limits or the transaction will not proceed.
Complete the transfer in your wallet app, then return to 299f and wait for the confirmation screen. Your balance reflects the deposit once it clears.
Withdrawals from your 299f account go back to the wallet you used for deposits — Nagad or Upay. Open the withdrawal section from your account menu, select the payout method, and enter the amount you want to move. The screen shows the fields and any conditions that apply to your account at that moment; follow those exactly rather than assuming a fixed process. You will need to confirm ownership of the receiving wallet during the request — the account area walks you through the steps shown there. We do not publish fixed payout timelines because processing depends on wallet network conditions outside our direct control. If your withdrawal status stays pending longer than the estimate shown on screen, contact support through the live chat route in your account.
From your signed-in account, go to Banking and select Withdraw. The page lists the payout methods linked to your account — Nagad and Upay where available.
Choose the wallet you want to receive the funds. The destination details must match the wallet registered to your 299f account.
Type the withdrawal amount within the limits shown. Complete any identity or wallet-ownership confirmation step the screen presents before submitting.
After submitting, the withdrawal appears in your transaction history with a status label. Check that label for updates rather than re-submitting the same request.
Your 299f account may prompt you to complete identity or wallet-ownership checks at certain points — when you first request a withdrawal, when your account activity crosses a threshold, or when our system flags a mismatch between your registered details and a payment source. The fields and documents requested are shown directly in your account area; follow only what appears there. We do not publish a fixed document list because the required fields depend on your account status and the verification stage you have reached. If a check is pending, the account area shows a banner or a step indicator — complete each field in the order shown and submit. Incomplete verification can hold a withdrawal request in a pending state. If you are unsure what a field is asking for, use the live chat support route rather than guessing, as incorrect submissions can extend the review period.
Log in and look for any verification banner or pending-step indicator in your account dashboard. That banner tells you exactly which stage is waiting.
Complete only the fields and upload only the documents the account area requests. The required set varies by account tier — do not submit extras not asked for.
After submitting, the status label in your account updates as the check progresses. Avoid re-submitting the same documents while a review is already open.
If a field is unclear or a step has not moved after the period shown on screen, reach the support team through live chat in your account rather than waiting.
Your 299f account supports the following local payment methods for deposits and withdrawals. Availability depends on your account status and eligible region.
Deposit and withdraw via your Nagad mobile wallet. Use the account number shown in the 299f payment counter.
Send and receive funds through Upay. Match the destination details shown in your account banking section exactly.
Every deposit and withdrawal you make through 299f generates a record in your account transaction history. Cross-referencing that record with your Nagad or Upay statement is the fastest way to confirm a transfer landed correctly or to gather evidence if something looks off.
Each transaction in your 299f history carries a reference ID. Note this ID alongside the matching transaction ID from your Nagad or Upay app — both are needed if you raise a support query.
Your account history shows status labels such as Pending, Processing and Completed. A Pending label means the transfer has not yet cleared on our side; do not re-submit while this label is active.
Open the History section in your account banking area to see a date-sorted list of all deposits and withdrawals. Filter by date range to isolate a specific transfer quickly.
Save a screenshot of the wallet confirmation from Nagad or Upay at the time of transfer. If a transaction stays in Pending beyond the estimate on screen, that screenshot is the key piece of evidence for the support team.
Your 299f account and payment activity are protected through a combination of domain verification, wallet-ownership checks and a published support route you can reach at any point.
Always access your account through 299f. Bookmark the address directly and verify the URL before entering login details — phishing pages copy the look of real sites but use different domains.
We match the wallet details on a withdrawal request against the identity information registered to your account. Mismatches trigger a review step shown in your account area before funds move.
Deposits and withdrawals are processed only to wallets linked to your registered account. Sending to or from an unregistered number will cause the transaction to be held for review.
If you notice an unexpected transaction, a login you did not make, or a status that has not moved, reach the support team through the live chat icon in your signed-in account. Keep your reference IDs ready.
Answers to the account banking questions that come up most often. If your situation is not covered here, live chat support is available inside your signed-in account.
Nagad and Upay are the verified deposit methods on 299f for eligible Bangladesh accounts. Open the deposit counter after login to see which options are active for your account tier and region.
Your account balance updates once the transfer clears on our end. Check the transaction history in your banking section — a Completed status confirms the deposit landed. If it shows Pending, wait before contacting support.
Your account area shows any pending verification steps before a withdrawal can proceed. Follow the fields displayed there. The required steps vary by account status, so check the banner in your dashboard first.
Check the estimate shown on the withdrawal screen. If the status has not moved past that point, open live chat support from your signed-in account and share the transaction reference ID from your history page.
Deposits from unregistered wallet numbers are held for review. Use only the Nagad or Upay number linked to your 299f account to avoid delays. Update your registered wallet details in the account settings if your number has changed.
Open the History section in your account banking area. Each transaction row shows a reference ID alongside the date, amount and status. Note this ID before contacting support — it speeds up any query significantly.