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These legal terms set out how 299f operates, what you can expect from us, and what we ask of you in return. Access to our platform and any transaction you make — including via Nagad or Upay — depends on your local law and the eligible regions we can serve at the time you connect.
Our legal terms are written from a first-party position: 299f is the operator of this platform, and when you open an account and use the site, you enter into a direct relationship with us. We do not act as a marketplace or third-party broker for any game studio or payment service. Availability of our platform — including the ability to deposit through Nagad or complete a withdrawal via Upay — is subject to the law of your country and the regions we can lawfully serve. If local law in your jurisdiction restricts or prohibits access to platforms like ours, these terms do not override that restriction, and you carry responsibility for checking your local rules before signing in. Within eligible regions, our terms govern how your account operates, how transactions are recorded, and what conduct is expected of you. We reserve the right to update these terms when our services change. When that happens, we will place a notice in the account area so you can review the new version before continuing to use the platform. All queries about the legal terms should be directed to our published support routes, not to third-party channels.
Not every part of your experience falls under the same set of rules. Understanding the scope of our legal terms helps you know where to look when a question comes up — whether it concerns your account, a transaction, a piece of site content, or a service that is not directly ours.
The terms that govern how you sign in, manage credentials and maintain your account are fully within our scope. Any action taken from your account — session or wallet activity — is covered by these terms from the moment you authenticate.
Deposits and withdrawals processed through payment rails we support, including Nagad and Upay, are covered by our transaction rules. The specific limits and verification steps shown in your account area are part of these terms.
Game titles, promotional notices and published policy documents that appear on 299f are our content. We own or have permission to display this material; reproducing it elsewhere without written consent is outside what these terms permit.
Game studios such as PG Soft, Pragmatic Play and Habanero supply game content under their own terms. Our legal policy covers the lobby display and account integration, not the internal rules of each studio's game engine or their own licensing obligations.
We want you to know exactly what levers are available to you. Our terms are not a one-way document — they set out obligations on our side as clearly as they set out expectations of you. You can review your transaction history at any time from the account wallet screen, where each Nagad deposit, Upay withdrawal and internal transfer carries a timestamp and a reference number. If any detail on your account is incorrect — name, contact address, payment details — you can open the account settings section and follow the fields shown there to submit a correction request. For questions that go beyond self-service, our support team receives queries through the published contact routes listed on the site. We aim to respond to legal-related questions with enough information for you to understand the next step, even if a full resolution requires additional review. Raising a formal question through a published route creates a record we can both refer to, which keeps the process clear for everyone.
Your wallet history is available from the signed-in account area. Each transaction entry includes a reference number and timestamp you can use when raising a query with support.
Open account settings and follow the correction fields shown there. We process valid corrections in line with the verification steps listed on that page — no separate form is needed.
Direct legal questions to our published support route. State the relevant section of the terms in your message so our team can route the query to the right person without unnecessary back-and-forth.
The current version of our terms is always available at 299f. If you need a record of the version in effect on a specific date, contact support with that date and we will retrieve it from our version log.
Any question about how our terms apply to your account can be sent through the routes below. We publish these channels on the site so you can verify them directly — please do not rely on contact details from third-party sources, as those may not reach our team.
Open the chat widget visible in the bottom corner of any page on 299f. It connects you directly to our support team and creates a conversation reference you can follow up on.
Send your legal query to the email address published in our contact section. Include your account reference and the relevant policy area so we can direct the message without delay.
The help section inside your signed-in account area lists policy articles and a direct query form. Submitting through this route links your query to your account record automatically.
We handle the information you give us — account details, transaction records, device data — according to the purposes set out in our privacy and cookie documentation, both of which are published on this site. Retention periods for account and transaction records are set by the operational requirements of running a platform and by the rules of eligible regions. When you ask us to correct or delete information, we follow the process set out in the relevant policy section and confirm the outcome in writing through the support route you used.
Account and transaction data is stored for the purposes described in our published privacy document. We do not sell or share your personal details with third parties outside of what that document specifies and what applicable regional rules require.
Our site uses cookies to keep your session active and to record how pages are navigated. The cookie notice you see on first visit links to the full cookie policy, where each category is explained and consent options are listed.
Your sign-in credentials are your responsibility to keep private. If you suspect unauthorised access, use the account security section to change your credentials immediately and then notify support through a published route.
We version-control our legal documents. When terms change, the previous version is retained in our records and the new version is dated visibly. Contact support if you need to confirm which version applied on a specific date.
These are the questions we receive most often about how our terms work, what your rights are, and how to act on them. If your question is not covered here, the support routes listed on this page will connect you to someone who can help.
Access to our platform and the applicability of our terms depend on your local law and whether Bangladesh is an eligible region at the time you connect. We do not override local law. Check your local rules before using the platform, and see the eligibility notice in our terms for further context.
Yes. We keep version-dated copies of our legal documents. Contact support through a published route, provide your account reference and the approximate date you registered, and we will retrieve the version that was live at that point and share it with you.
Open the account settings page from your signed-in session and follow the correction fields shown there. The page lists the verification steps required for each type of change. For corrections that cannot be completed through self-service, contact support with your account reference and the detail that needs to be updated.
Transactions you complete through payment rails we support — including Nagad and Upay where those are available in your eligible region — are recorded under our transaction terms. The specific limits and verification requirements shown in your account wallet area are part of those terms.
We publish a notice in the signed-in account area when terms change. The updated document carries a new effective date. Continuing to use the platform after that date constitutes acceptance of the revised terms. If you disagree with a change, you should stop using the platform and contact support to discuss your account.
Use the email support route or the in-account query form listed on this page. State clearly that your question is a legal or policy matter and include the section of the terms you are asking about. This allows our team to route your query correctly and respond with a documented answer.