Live / Mobile
At 299f, we are clear about what data we collect when you access your account, make a deposit through Nagad or Upay, or contact our support team. This policy sets out exactly what we hold, why we hold it, and what choices you have — access and eligibility depend on your local law and applicable regions.
When you create an account on 299f, we collect the details you submit during registration — your name, contact information and the wallet identifiers you use for Nagad or Upay transactions. We also record session data such as device type, browser version and the pages you navigate within the lobby, because that helps us keep your account accessible across mobile and desktop without asking you to repeat steps. Payment context data — including the reference identifiers generated when you initiate a Nagad or Upay transfer — is retained for transaction reconciliation and dispute resolution. We do not store full wallet credentials; those remain within the payment network. We collect this data to operate your account, process withdrawals, respond to support queries and, where you have chosen to receive them, send you account-level notices. We do not sell your data to third parties. Retention periods follow the requirements of applicable law; once data is no longer needed for those purposes, we delete or anonymise it. Your use of this site and eligibility for account services depends on your local law and the regions where 299f operates.
Nagad transfer reference identifiers are held only for reconciliation. Full wallet credentials are never stored on our side.
Upay payment context is captured at the transaction level so disputes can be resolved without you having to re-submit documents.
Device type, browser session and lobby navigation paths are recorded to keep your account consistent across the mobile and desktop experience.
We send account-level notices only where you have opted in. You can change this preference from inside your account settings at any time.
This policy applies to data processed directly by 299f when you access your account, browse the catalog, or interact with our support routes. It does not extend to third-party services that operate under their own terms — including Nagad, Upay and any external network you use to fund your wallet. Understanding that boundary helps you know which entity to contact if a question sits outside our scope.
Login, session and authentication data created when you sign into your 299f account falls fully inside this policy. We hold it, we are responsible for it.
We capture the reference data for Nagad and Upay transfers processed through our platform. The payment networks themselves operate under their own separate privacy terms.
Lobby browsing history and catalog navigation data — including which game rooms you opened — is within scope. Game outcome data on the provider side is governed by those studios.
External links, payment network portals and studio game shells operate outside our direct control. We are not responsible for how those third parties collect or handle data.
You have real, practical options when it comes to the data we hold about you. To review the information we have on file, open your account settings page — the profile section displays the core details we hold and the contact address associated with your login. If something is incorrect, you can submit a correction request directly through the support chat or by using the email route listed in our contact section below. We will acknowledge your request and update records where we can verify the change. If you want to understand what data has been processed in connection with a Nagad or Upay transaction, raise a query through live chat and reference the transaction date so our team can locate the relevant record quickly. You can also request deletion of your account data where that is permitted under applicable law; note that some records must be retained for legal or reconciliation purposes and cannot be removed on request alone.
Open your account settings and check the profile section. The information we hold is displayed there; if anything looks wrong, raise it with support.
Submit a correction through live chat or email. Reference your account login so our team can locate and verify the record before making any change.
If you have a question about how a specific piece of data is used — including a Nagad or Upay payment reference — contact us and we will respond with a clear explanation.
For deletion or data restriction requests, contact us through the published support routes below. We will confirm what is and is not possible under applicable law.
If you have a privacy question, a data correction to request, or need to understand how a specific account record was created, the routes below are the ones we actively monitor. Please include your account login reference so we can locate your record without delay.
Open the chat icon from any page inside your account. Describe your privacy question and include the date of the transaction or action you are asking about.
Send your privacy request to the support email address shown in your account dashboard. Use the subject line 'Privacy Request' so it reaches the right queue.
The account help section inside your signed-in area lists current contact options and explains what information to include when raising a privacy or data query.
We approach data handling with a straightforward principle: collect only what is needed to run your account and support your transactions, and retain it only for as long as the law or operational need requires. Our cookie use is limited to session management, account authentication and lobby performance — we do not place advertising cookies that track you across other websites. Account security measures include session expiry on inactive windows and verified login steps; the specific verification method shown in your account reflects the current configuration. If you want to request a change to how we hold your data, or if you believe data about you is inaccurate, the published support routes are the right starting point. We review this policy periodically; when material changes are made, we will post the updated version on this page.
We use session and authentication cookies only. No cross-site advertising trackers are placed. You can review cookie settings through your browser controls at any time.
Session expiry and verified login steps are active on your account. The exact verification method shown at login reflects the current security configuration for your account.
We keep account and transaction records for the period required by applicable law. Once that period ends, records are deleted or anonymised unless an open dispute requires them.
When we make material changes to this policy, the updated version is posted on this page. We recommend checking here if you have a question about how current rules apply to your account.
Below are the questions we hear most often about how 299f handles account data, payment references and your rights under this policy.
We collect the details you enter during registration — name, contact information and the wallet identifiers used for Nagad or Upay. We also record session data such as device type and browser version to keep your account consistent across mobile and desktop.
No. We capture only the transaction reference identifier generated when a Nagad or Upay transfer is initiated. Full wallet credentials stay within the payment network and are never stored on our platform.
Open your account settings and check the profile section — core details are displayed there. For a more detailed breakdown, contact us through live chat or email and reference your account login so we can locate your record.
Yes. Submit a correction request through live chat or the support email shown in your account dashboard. Include your login reference and a clear description of what needs to change. We verify the request before updating any record.
We do not sell your data. Payment reference data is shared only with the relevant payment network — Nagad or Upay — to the extent required to process or reconcile a transaction. No data is passed to marketing or advertising networks.
Retention periods follow applicable law and operational need. Once that period ends, data is deleted or anonymised. If a dispute is open, the relevant records may be kept until it is resolved, in line with applicable legal requirements.